CarTrackKenya Track. Collect. Reconcile.
Privacy

How we protect your information.

This policy explains how CarTrackKenya collects, uses, shares, and protects personal data while providing tracking, payment-management, notification, reporting, and enforcement-support services.

Access

Customer role checks

Audit

Action and message logs

Data

Fleet and agreement records

Rights

Request and correction process

1. Our commitment

We handle personal information in line with data protection law and keep records only when needed for the service, support, payments, security, and legal requirements.

2. Our role

Processor

When we handle a customer's fleet, agreement, payment, and contact data on their instructions.

Controller

When we manage our own website, accounts, support, security, and business communications.

3. Data we process

Category
Examples
Who it concerns
Identity
Name, phone, email, ID number
People making payments, owners, and staff
Agreement
Terms, due dates, payment amounts
People making payments and customers
Payment
M-Pesa receipts, how payments were used, owner payouts
People paying and owners
Fleet
Vehicle details, tracker numbers, status
Customers and vehicle users
Communication
SMS, email, and delivery records
People making payments, owners, and staff
Security
Login history, security records, vehicle action records
Staff and account users

4. How we use data

To create and manage customer accounts, vehicles, agreements, and payment plans.
To match M-Pesa payments, update amounts due, record business income, and track owner payouts.
To send reminders, payment acknowledgements, account messages, and support responses.
To record vehicle actions, investigate unusual activity, answer support questions, and protect the system.

5. Sharing and providers

We share data only when needed to provide the service, follow the law, protect accounts, send messages, receive payment confirmations, host the system, or support customers.

SMS providers
Email providers
M-Pesa providers
Hosting providers
Tracker providers
Legal authorities where required

6. Retention and security

We keep records only for as long as needed for the service, customer support, reviews, legal duties, finance, and disputes. Access is limited to people who need it for their work.

7. Your rights

You may request access, correction, deletion, restriction, objection, or information about how your data is processed. If your data belongs to a customer's fleet book, we may direct the request to that customer first.

Contact privacy support